A simple red coffee cup

Sometimes the more inclusive you are, the worse the result. Such is the case for Starbucks this holiday season, it appears.

Buzzfeed recently reported on the backlash Starbucks has experienced for its 2015 holiday cups. In years past (from 1997 on according to the company), Starbucks has placed various winter-themed art such as snowmen, snowflakes, a boy and his dog riding a sled down a snow-packed hill, and art suggestive of a decorated tree. This year, Starbucks went with what I describe as a simple bright red/crimson gradient; if you prefer the official line, this blog entry on the Starbucks corporate blog calls it “…a two-toned ombré design, with a bright poppy color on top that shades into a darker cranberry below”.

Later in that same blog post/media release, Starbucks states:

“Starbucks has become a place of sanctuary during the holidays,” he said. “We’re embracing the simplicity and the quietness of it. It’s more open way to usher in the holiday.”

Creating a culture of belonging, inclusion and diversity is one of the core values of Starbucks, and each year during the holidays the company aims to bring customers an experience that inspires the spirit of the season. Starbucks will continue to embrace and welcome customers from all backgrounds and religions in our stores around the world.

If only that were enough to appease some zealots looking for something to call a “war on Christmas.” That’s what this simplistic redesign has been called, believe it or not. Even though the designs Starbucks used in 2010, 2011, 2012, and 2014 had purely winter-themed art, with only the designs in 2009 and 2013 showing parts of decorated trees which some use to celebrate other winter holidays besides Christmas. (See for yourself in this Time article.)

It’s absurd that this is being called a “war on Christmas.” It’s anything but. It’s Starbucks trying to be more inclusive, and trying something different this year. Again, that quote from Antoine de Saint Exupéry comes to mind: “It seems that perfection is finally attained not when there is no longer anything to add, but when there is no longer anything to take away.” Maybe it is an attempt by Starbucks to make the perfect holiday coffee cup. Whether they have succeeded, of course, remains to be seen.

This will certainly not affect the patronage I give to Starbucks, as I support their decision to select coffee cup art they feel appropriate. In fact, I completely support the effort by Starbucks to be as inclusive as possible. This is, unfortunately, a great example of “no good deed goes unpunished.” Starbucks tries to include everyone, and all hell breaks loose by those who still feel left out. (As an example, those of us who have lived in Texas our entire lives barely know what snow is, yet I don’t think anyone complained to Starbucks that they put snowmen on coffee cups.)

I haven’t heard of the Jewish population raising a stink about a “war on Hanukkah” in the entire time I’ve been alive. Nor have the neo-pagans said anything about a “war on Yule.” Same for the other winter holidays which are lesser-known but still exist in some cultures. Yet for the past few years there’s been some kind of “war on Christmas” every year, if you believe those who call it that. I leave it as an exercise to the reader to figure out who the true warmongers are given the above.

To the zealots who have so much free time to spend looking for a “war on Christmas”: How about spending your time on something useful instead? How about waking up and realizing that it is not a “war on Christmas” just because a company opts for simplicity and inclusiveness? It’s a damn coffee cup. Get over it. Sheesh.

To Starbucks, size matters

I almost didn’t get around to writing about this one while it was still somewhat timely. However, we’re still three months away from the actual change happening on a nationwide basis and there is no shortage of blog posts weighing in on this story, some of which are still being written as I’m putting the finishing touches on this one.

CultureMap Houston’s recent story about Starbucks introducing a new Trenta size takes a rather dim view of it. The story’s author, Dillon Sorenson, appears to be of the mindset that this is a contribution to the growing obesity problem in the US.

First a summary for those of you just now catching up. Starbucks is well known for its oddly named sizes: Tall (354 mL), which is actually the smallest of the three; Grande (473 mL), which, while larger than Tall, is still not the largest; and Venti (591 mL), which comes from the Italian word for “twenty” (the size is about 20 ounces). Starting in May, Starbucks will be adding a fourth size, the Trenta (916 mL), which again is derived from an Italian word, this one for “thirty” (though it’s actually closer to 31 ounces; you can hardly blame Starbucks for the fact “Trentuno” wouldn’t flow off the tongue quite as easily).

Anyway, Mr. Sorenson makes a rather dubious comparison to 7-Eleven’s infamous Big Gulp fountain drinks:

How big is 916 mL, you ask? Well, an average bottle of wine is 750 mL, and the average capacity of the human stomach is 900 mL. In other words, the Trenta is Starbucks’ version of the Big Gulp.

And later on, the more direct accusation that the Trenta is part of our obesity problem:

My vehement opposition to the Trenta is not about my snobbery. It’s about what this symbolizes for America. In a nation where 75 percent of the adult population is overweight or obese, the Trenta is the last thing that is needed. Of course, drinking coffee in such large quantities is bad for the brain and heart alike. But the caffeine is the least of my concerns: I am more worried about the sugar-filled syrupy beverages that Starbucks distributes under the guise of coffee.

Though I am not a huge fan of Starbucks, I find myself defending them here. First, Starbucks is doing what almost any corporation is destined to do: maximize profits. It would appear adding an additional size for its iced drinks is an attempt to do just that. I personally have wished that the sizes for at least iced tea didn’t stop at Venti for some time. (My usual order at Starbucks and similar coffee shops is iced tea, however sometimes during the coldest of the winter months I will order hot chocolate.)

And that leads into my second point: Starbucks wouldn’t be doing this if the demand wasn’t there. Again, you can’t fault Starbucks for giving the people what they want. If Starbucks doesn’t do it, their competitors will and take the profits away from Starbucks in the process.

My third point is a challenge to the notion that slightly larger portions of coffee and tea really contribute to an obesity problem. It would be far more effective for Mr. Sorenson to attack the many c-store operators that sell fountain drinks larger than whatever size he feels they should be. I’ve purchased and consumed 64-ounce fountain drinks (yes, that’s half a gallon) during my heyday as a courier. In hindsight, I’ll admit this was not one of my healthier choices; in fairness to me, I’m trying to avoid returning to that line of work as it was full of similar choices, a rant I’ll save for another day (and perhaps a different blog).

Even so, the demand is still there for super-sized products; while Mr. Sorenson’s angst and disgust may be justified, I think they are misdirected. Without demand, there is usually no supply. So, if anything, Mr. Sorenson should just ask the people out there “please don’t buy Trenta-sized drinks at Starbucks so they go away.” The only problem with that, of course, is that the hollowness of the entire viewpoint he espouses is then exposed to the sunlight.

My fourth point is in regards to economy of scale, with a bit of an environmentalist twist. I’ve been more than a casual observer of sizing and prices, especially with regard to sodas. It’s not entirely by choice, as I have more experience than I could ever want dealing with tight budgets. I postulate that the size of the drinks offered at Starbucks will do little to actually change purchase and consumption habits of their products, and from that and my other previous knowledge, I offer two points of theory: first, the same customers who would buy a Trenta-sized iced tea or iced coffee would probably just wind up buying two of a smaller size, and second, that it takes less material to make larger (Trenta) cups totaling a given capacity than it does smaller (Venti, Grande, Tall) cups. And from that, I conclude not only does a larger size make sense from a profitability standpoint, but from an environmentalist standpoint as well.

Yes, it’s a bit of a reach, and one that I’ll probably draw some heat for. But really, it all comes back to Starbucks doing what its customers are willing to pay for, providing a supply to satisfy a demand and make a profit. If you think a Trenta is too big, don’t buy it. But please, stay out of the way of those of us who want one.

[Edit 2021-08-01: fix punctuation error]